• Small Business, Owned by Women, for Women

  • Enjoy free shipping on all orders this month!

    Anywhere within Canada

    know more 
  • Free Exchanges

    Our exchanges are free and simple

    know more 
  • Comfort Guaranteed

    Your comfort is our primary goal and priority. Let us know how we can do better!

    Contact Us 

Frequently Asked Questions (FAQ)

Do you offer free pickup?

Yes, you can pick up from our warehouse location, 319 Steepleridge St, N2P0B3, Kitchener

What are shipping rates?

Hurray! This is a free shipping month.

Enjoy free shipping on all orders.

Packages are shipped by either Canada Post, FedEx or Purolator.

Processing delay may vary in peak periods.

For delivery, some exceptions may apply.

Packages are shipped by either Canada Post, FedEx or UPS.

Can I ship to an address outside Canada?

We are sorry but we do not currently ship outside Canada.

Can I track my order?

Once your package is shipped, you will receive an email with your tracking number and all the information required to track your package. If your order has not yet been shipped and you would like more information, please email us at support@theenchantress.ca.

How do I return an item purchased on Enchantress?

We have a 21-days return policy, which means you have 21 days after receiving your item to request a return.
We offer free returns 1 time per customer.

Product condition: All merchandise eligible for a return must be in its original condition, must not have been worn, must not have been washed, and the original price tags must still be attached. If applicable, the hygienic protection sticker must not have been removed. Enchantress reserves the right to refuse any return of goods if the conditions are not respected.

To start a return, you can contact us at support@theenchantress.ca

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your merchandise. You must use the return label and the return will be free if it is your 1st time returning the product. Also your total order amount will be refunded once the product is returned.
If its not 1st time return for the customer then an amount of $11.00 + tax will be deducted from the total of your refund

You can always contact us for any return question at support@theenchantress.ca

Can I return my gift card and get a refund?

All sales of traditional or e-gift cards are final and non-refundable.